Refund and Return Policy

At Motrix Parts, we specialize in high-performance used engines, gearboxes, and outboard motors. Our commitment is to provide reliable mechanical solutions for your vehicle or marine vessel. To ensure transparency and build trust, we operate under a rigorous refund policy. Every return undergoes a technical evaluation to verify the unit's condition and to maintain the integrity of our inventory.

1. Criteria for Return Eligibility

Used heavy mechanical components like engines and outboards require expert handling. If a discrepancy is found, you must notify us within 7 days of receipt. We require a comprehensive mechanical report from a certified workshop alongside photographic evidence. Motrix Parts reserves the right to inspect all units before a refund. Valid returns are limited to:

  • Receipt of a wrong mechanical part
  • Significant deviation from description
  • Failure during the initial startup phase
  • Items verified via technical appraisal

2. Timeframe Policy

All return claims must be formally initiated within 7 calendar days of delivery or local collection. Requests received after this period will not be eligible for processing. To qualify for a refund, the unit must remain in its original delivered state. Any attempt to dismantle, modify, or repair the engine or gearbox by unauthorized personnel will immediately void all warranties and the right to return the component.

3. Filing Claim

To start a formal return request, please submit your proof of purchase and order information through the following channels:

  • Email: sales@motrixparts.co.za
  • WhatsApp: +27 63 474 9064
  • Submit a detailed technical report
  • Provide clear photos and startup videos
  • Await official Return Merchandise Approval
  • Follow our specialized crating protocols

4. Shipping

Liability for logistics expenses is determined based on the verified reason for the return following our technical team's assessment:

  • Motrix Parts pays for errors on our part
  • Buyer covers shipping for all other returns
  • Verification is at our sole discretion
  • Parts must be shipped in secure packaging

5. Refund Process

Upon successful inspection of the returned part:

  • Refunds issued to your original account
  • Funds processed within 7 business days
  • Confirmation sent via email or mobile
  • Replacement units offered based on stock
  • Optional store credit for future needs

6. Non-Refundable Charges

Motrix Parts is only responsible for the purchase price of the part:

  • No coverage for labor or mechanic fees
  • No reimbursement for oil, coolant, or fuel
  • No refunds for consumables like gaskets
  • No coverage for towing or rental costs
  • No liability for indirect or lost time costs

7. Required Documentation

Do not dispatch items without prior written authorization. Contact Motrix Parts at sales@motrixparts.co.za or +27 63 474 9064, or visit us at 107 Kempston Rd, Sidwell, Gqeberha, 6061.