Delivery & Shipping Policy

At Motrix Parts, we offer professional nationwide delivery for all mechanical parts. We ensure that every order is handled with care and reaches our customers in optimal condition.

At a glance

  • Reliable nationwide transport
  • Global shipping on select items
  • Collection in Gqeberha by prior arrangement

Local Deliveries

We provide comprehensive delivery services nationwide within South Africa which takes 1 to 3 business days and Cost R1000. For international customers, export options may be available for specific items, subject to customs and logistics.

Price & Time

Calculations for shipping estimated arrival times are based on your specific location, the chosen courier service, and the weight or dimensions of your purchased components.

  • Local deliveries take 1 to 3 days
  • International deliveries take 2 to 5 days
  • Local deliveries within South Africa cost R1000
  • International deliveries around SADC cost R2500

Clear Quoting

Transparency is key. Customers will always receive the final delivery cost and an estimated arrival timeframe for their review before an order or payment is officially confirmed.

Order Processing

All orders are formally processed during our standard business hours once we have received payment confirmation. We strive to initiate the dispatch process as quickly as possible.

Tracking & Updates

Stay informed throughout the process. As soon as they are generated, tracking details or manual collection info will be shared with you via your registered email or WhatsApp.

Self-Collection

Clients may collect orders from 107 Kempston Rd, Sidwell, Gqeberha, 6061 by prior arrangement. Please wait for confirmation to ensure your parts are ready.

Pick-ups

Please contact us to schedule a collection timeframe. Availability depends on the stock location, so always wait for our confirmation before traveling to a branch for your items.

Global Orders

International shipping is offered on a case-by-case basis. Customers are responsible for any destination customs duties, local taxes, or import clearances required by their country. Deliveries around SADC will take 2 to 5 days and cost R2500.

Business Hours Notice

Delivery timelines exclude weekends and public holidays. Orders placed outside of business hours will be prioritized for the next available working day to maintain service quality.

Shipping Support Desk

Need help? Contact sales@motrixparts.co.za or call +27 63 474 9064. We are here to support your automotive needs.

Courier Rules

Standard courier terms apply to all shipments. While we provide estimates, third-party carrier delays are beyond our control, but we will assist in resolving any logistics issues.